Error during insert of sys_user Issue What is causing the error of importing sys_user record? The user is active in AD but still showing False in ServiceNow.ReleaseAllCause The sys_user record already exist in ServiceNow.When importing the sys_user record from AD it will be Coalesced by the objectGUID. The objectGUID (Global Unique Identifier) is a 128 bit hexadecimal value, that helps uniquely identify an object in a forest.If you look at the objectGUID for the import it will be different from that on the existing sys_user objectGUID.Since the objectGUID are different the record will try to be inserted into ServiceNow. This insert will fail because ServiceNow sys_user (user_name) needs to be unique.ServiceNow will prevent the insertion of the record because the SAMACCOUNTNAME is mapped to the ServiceNow user_name. ServiceNow does not allow duplicate username in sys_user record. ResolutionYou can copy the new objectGUID to the existing sys_user record, or delete the existing sys_user record. The next time the AD import runs it will because to create/update the record successfully.