The language picker seems to be not flushing the cache of agent chat translation entries. - Known Error

The language picker seems to be not flushing the cache of agent chat translation entries. Description The issue is that when the user switches his session language, the predefined canned message in the VA doesn't reflect the user in that selected language until user flushes his cache.

Steps to Reproduce

Install the French and Japanese language plugin.

1. Login to London / Madrid Instance 2. Impersonate to any user example David Loo 3. Go to system settings > language (Make sure session language is French) 4. Open the portal https://InstanceName.service-now.com/sp 5. Click on chat Icon "Start Support Conversation" >>> We can see the messages are showing in English 6. Click on the Plus icon in the chat window and start a conversation, you can see the initial messages in French 7. Go to system settings > language (Change the language to Japanese) 8. Refresh the portal page 9. Type anything in the chat window, you can still see the messages in French even after you have changed the language to Japenese

Sometimes flushing the cache helps to see the message incorrect language.

Expected behavior: when the user switches his session language, the predefined canned message in the VA should reflect user in that selected language

Actual behavior: when the user switches his session language, the predefined canned message in the VA doesn't reflect the user in that selected language

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.