Remove average wait time from Connect Chat and Connect Support - Support and Troubleshooting

Remove average wait time from Connect Chat and Connect Support Issue How to remove "average wait time" from Connect Chat and Connect Support:

Cause The average wait time is part of the base code of the platform code and it can not be configured.

Resolution The workaround is to create a UI message to override the Average wait time: message:

Navigate to: System UI > Messages > Create new Key: "Average wait time: " (use the value inside the "" since there is a space after the : character) Language: English Message: You will need at least a character as value, as empty or space would not work