"No Chat Agent currently available" when configuring Chat SetupIssue Using the following resource as a reference, when configuring the chat to work with Agent Workspace and trying to access the chat from the VA Chat window in Portal, you get a message in grey saying "No Chat Agent currently available" Agent Chat in Service Portal without Virtual AgentConfigure Agent Chat for Agent WorkspaceCauseThis could happen if the awa_queue is not having a proper routing condition set.ResolutionOn awa_queue record (awa_queue.do), under the Routing Condition section, check the "Define condition here" checkbox and leave everything blank.Also, make sure that the agent has the awa_agent and workspace_agent roles as well.