Error on instance : Exception (org.mozilla.javascript.JavaScriptException: java.lang.NullPointerException) occured while evaluating'Condition: new UpdateSetBackOutVisible().shouldInformMissing(current)' in business rule 'Notice on hidden back out' Issue The following error is seen on the instance Exception (org.mozilla.javascript.JavaScriptException: java.lang.NullPointerException) occured while evaluating'Condition: new UpdateSetBackOutVisible().shouldInformMissing(current)' in business rule 'Notice on hidden back out' Above errors are found for update sets and some tables Other issues exprienced could be -- Unable to update personalize list columns -- published Reports show URL as NULL.CauseThe probable root cause of the issue was the dictionary column sys_metadata.sys_class_name is set to inactive (i.e active = false) https://<instance>.service-now.com/sys_dictionary_list.do?sysparm_query=nameSTARTSWITHsys_metadata%5EelementSTARTSWITHsys_class_name ResolutionThis dictionary record for column sys_metadata.sys_class_name should never be set to active = false , should always be active = true.