Virtual Agent - Yearly view of Calendar shows a truncated Years - Known Error

Virtual Agent - Yearly view of Calendar shows a truncated Years Description When the browser is zoomed to 90% or less, the yearly view of the calendar on the Virtual Agent shows as wrapped up. This problem was identified with Chrome and Firefox browsers.

Steps to Reproduce

Follow the steps below to reproduce this problem on Chrome and Firefox.

NOTE : Could not reproduce on IE11 or Edge.

Login to Madrid / NY instance and create a Virtual Agent topic Add a variable of type date-time variable Publish the topic and activate the topic Try accessing topic from the WebClient $sn-va-web-client-app.do Click on Yearly view on the calendar Zoom the browser window to 90% or less to see the Years wrapped. Expected : Upon zooming the browser window to 90% or less, year on the Calendar should not wrap. Actual : Upon zooming the browser window to 90% or less, year on the Calendar gets wrapped up.

Workaround After carefully considering the severity and frequency of this problem and the risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Technical Support .

To restore the Virtual Agent view, use the browser window at 100%.

To reset the zoom level;

For Windows - Press Ctrl + 0

For Mac - Command + 0