Selecting the approve link in approval emails displays a blank browser screenIssue When selecting the approval link in an approval email, it no longer works and instead a blank page displays. Following is an example of a script that contains this link: https://<instance-name>.service-now.com/nav_to.do?uri=sysevent_email_action.do?sys_id=f1fae7b6c0a8011b004aad7f89c7d00f%26sysparm_view=advanced This script should open the email client. Instead, the browser shows the following URL: mailto:<instance-name>@service-now.com?subject=Re%3ACHG0046148%20-%20approve&body=%0A%0ARef%3AMSG8421705%20 CauseThis happens when the user's computer is configured to open mailto links with the browser instead of the email client.ResolutionThis is not a ServiceNow issue. Check with your desktop team on how to configure mailto links with the email client.