The Approve/Reject links in Approval emails are taking user to a blank browser screen instead of creating an approval emailIssue You may notice that the LINK in the Approval Email is no longer working. When clicking on the LINK "Click here to approve XXXXXX", a blank page will be displayed. Example of a script that contains this link: https://<instance-name>.service-now.com/nav_to.do?uri=sysevent_email_action.do?sys_id=f1fae7b6c0a8011b004aad7f89c7d00f%26sysparm_view=advanced it should open the email client. Instead you see the URL in the browser: mailto:<instance-name>@service-now.com?subject=Re%3ACHG0046148%20-%20approve&body=%0A%0ARef%3AMSG8421705%20 CauseThis is due to the fact that the user's computer is configured to open mailto links with the browser instead of the email client.ResolutionThis is not a ServiceNow issue. Please check with your desktop team on how to configure mailto links with the email client.