List control configurations do not work in Agent Workspace - Known Error

List control configurations do not work in Agent Workspace Description List control configurations such as "Omit new button" are not working in Agent Workspace.

Steps to Reproduce

Open any incident record from workspace List Open same Incident record and scroll down to the related list Make sure both workspace record and Platform are in the same view Right click on Incident Tasks >> Configure >> List Control Uncheck 'Omit New condition' and add below script in 'Omit new condition': answer=true; Reload the incident record and scroll down to related list 'Incident Tasks'. As per the list control configuration, there is no 'New' button available. 7. Reload the same record in the workspace. See the 'New' button under related list 'Incident Tasks'. Workaround This is expected behaviour in currently supported releases. Workspace lists do not support the list control, the buttons are driven by declarative UI Actions.

After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologise for any inconvenience.