Accessing an instance redirecting a user to external_logout_complete.doIssue Customer reports they are not using SSO / Multi-Provider SSO yet when a user try to access ServiceNow instance in browser, user is redirected to external_logout_complete.do page stating below message on screen: ============= Logout Succeeded Logout Successful You have successfully logged out. ============= ReleaseApplicable to all releasesCauseSSO / Multi-Provider SSO is one of the external authentication methods available and not the only one. Therefore, in this case when Multi-Provider SSO is not active, it confirms some other external authentication is active which is broken or misconfigured. System property glide.authenticate.external controls enabling / disabling external authentication.ResolutionFor a quick relief, set system property glide.authenticate.external value as false and check what other external authentication is customer using and you can fix it according.