Post upgrade of Rapid7 Integration for Security Operations app to version 9, opening the Configuration shows 'Record not found'Issue After upgrading the store app 'Rapid7 Integration for Security Operations' to version 9, opening the Rapid7 Configuration using the steps below shows 'Record not found' The Rapid7 configuration can be opened by navigating from the filter navigator 'Rapid7 Vulnerability Integration > Administration > Configuration'.ReleaseRapid7 Integration for Security Operations store app version 9.0.5CauseWhen you click on 'Configuration', it says 'Record not found'Essentially, the instance tries to load the record on the sn_vul_r7_rapid7_config with sys_id equal to what's evaluated from the below script.javascript:new sn_vul_r7.Rapid7Util().loadInstanceParams()The reason this might fail may be that the 'Rapid7Util' script include was customized and was not updated when the store app was upgraded to version 9.https://INSTANCE.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=4fbcb4610b501300c371aba5c5673a47ResolutionYou would need to revert the 'Rapid7Util' script include to the OOB version to fix this issue. Open the script include 'Rapid7Util'https://INSTANCE.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=4fbcb4610b501300c371aba5c5673a47Scroll down and open the latest OOB version.Click on 'Revert to this version'.Related LinksRevert a customization