Demand State Change Process flow formatter hides Completed stage.DescriptionHow is the process flow changing the name of the flow from Complete to Deferred when clicked on Defer UI action.CauseThe business rule is responsible for the changes in the flow formatter.ResolutionBusiness rule: dmn_demand_ProcessFlowListhttps://xxx.service-now.com/nav_to.do?uri=sys_script.do?sys_id=97a71297c3332100b0449f2974d3ae3bThis has the script which hides the 'Complete' flow on changing the state to 'Deferred'. //if Deferred, choice which is teh previous one if (gr.sys_id == 'a5de2f218f51110040f82ab2f0f92347') { if (match) { choices.removeChoice("9"); //remove 'Complete' choice.setParameter('state', 'current'); } else continue; //if deferred NOT match don't add to the choice list } If needed to customize the flow, this business rule can be used. To add new flows into the state flow use below link KB0763689