How a software subscription will be marked as unlicensedIssue "Unlicensed subscription" will be marked "True" when there are no Software installation records associated with it. But there are few records where the software subscription records have Software installation records but marked as "True". In what conditions, the "Software subscription" will be marked as Unlicensed?ReleaseAll Versions.ResolutionThere are 2 reasons why the software subscription will be marked as "Unlicensed". If a subscription does not have User (sys_user) normalized, then the subscription will be unlicensed.If there are not enough licenses to cover the subscriptions, then they will be marked unlicensed as well.There are Admin Accounts and Service Accounts in Office365, where valid user licenses are allocated to those accounts and IDs. These will not be present in sys_user table. When they are pulled into the instance, those will get categorized as licensed Subscriptions though they are not in sys_user table.