Incident created from "Connect Chat" shows duplicate chat transcript entries on activity logDescriptionAfter Newyork upgrade, when the agent user creates an incident from the chat, there are duplicate chat transcript entries showing up on the activity log of the created incident as shown in the attached screenshot. For example, with the below steps, you can observe the issue, Log on to any Newyork instanceImpersonate end-user and initiate a conversation via url "https://XXXX.service-now.com/$chat_support.do?queueID=<sys_id>" with message "test"On another separate browser, impersonate agent user Go to connect workspace via url $c.doAccept the incoming chat and reply with a message "test success"Create an incident from chat via chat actionObserve that created incident has duplicated "test" message, one was from the agent user and one was from end-user.Release or EnvironmentNewyork release onwardsCauseOn the default view of the incident form, there was "Chat Activity" legacy formatter along with the regular "Activities(filtered)" formatter as shown in the attached screenshot. This seems to be causing the duplicate comments issue. ResolutionIn general, the legacy "Chat Activity" formatter not be used with connect chat and hence removing it from the default incident form view resolves the reported issue for the new connect conversations/incidents. Additional InformationActivity stream Connect Actions