Intermittent issue with slow load times for lists and forms after upgrading to New York Patch 1DescriptionServiceNow customers have reported they experience intermittent issues with slow load times for lists and possibly forms after upgrading to New York Patch 1 When the issue is seen we can find below “slow silent evaluate for:” messages in system logs: 2019-11-15 06:56:36 (932) Default-thread-8 C92CEC83DB8984D492BFE1D3CA9619F4 txid=924ce483db89 W2 setup for invokeBody: 0:00:01.9252019-11-15 06:56:36 (960) Default-thread-8 C92CEC83DB8984D492BFE1D3CA9619F4 txid=924ce483db89 Slow ACL 66ec26370a0a0b0100a67b597d415b84 for the path record/incident/write, time was: 122019-11-15 06:56:37 (034) Default-thread-8 C92CEC83DB8984D492BFE1D3CA9619F4 txid=924ce483db89 [0:00:00.038] slow silent evaluate for: new SNC.LiveFeedSecurityManager().canFollow(__ref__)2019-11-15 06:56:37 (474) Default-thread-8 C92CEC83DB8984D492BFE1D3CA9619F4 txid=924ce483db89 [0:00:00.034] slow silent evaluate for: gs.getSession().getWatchField()2019-11-15 06:56:37 (606) Default-thread-8 C92CEC83DB8984D492BFE1D3CA9619F4 txid=924ce483db89 [0:00:00.069] slow silent evaluate for: __ref__.getDisplayValue()2019-11-15 06:56:37 (664) Default-thread-8 C92CEC83DB8984D492BFE1D3CA9619F4 txid=924ce483db89 [0:00:00.023] slow silent evaluate for: getElementLabel(__ref_string__)2019-11-15 06:56:37 (910) Default-thread-8 C92CEC83DB8984D492BFE1D3CA9619F4 txid=924ce483db89 [0:00:00.150] slow silent evaluate for: !__ref__.getBooleanAttribute('ref_decoration_disabled') && (__ref__.getRefRecord().canRead() || __ref__.getSysIdValue() == null)Release or EnvironmentNew YorkCauseUnder investigation, but it is worth checking that the instance is not affected by PRB1375666 ResolutionUpgrade to any of these release versions is known to resolve this issue: New York Patch 4 and later versions Temporary workaround is to restart the instance.