How to enable extra logging for AWA (Advanced Work Assignment)DescriptionIf you are facing issues with Advanced Work Assignment not creating, queueing, or assigning work items, you can enable additional logging for more information on what the AWA is doing in the background. Release or EnvironmentAllInstructions1. Navigate to the Service Channel where Advanced Work Assignment is having issues. 2. Click on the "Logging" tab, and click on 'Enable logging'. 3. For the additional options: Log Level: Verbose Stop logging at: (Choose enough time that will allow for the logs to be captured if the issue is intermittent) 4. Then check logs for source=AdvancedWorkAssignment /syslog_list.do?sysparm_query=source=AdvancedWorkAssignment