Incident creation from outlook mapping to record producer is not working for non ITIL usersIssue Incident creation from outlook mapping to record producer is not working for non ITIL usersReleaseAllCauseFor users that do not have the itil role, the configured Service Catalog form for creating new incidents is shown. The "Create Incident" record producer is inactive on customer instanceResolutionGo to "Create Incident" record producerSet "Active" to trueSave the formRelated Linkshttps://docs.servicenow.com/csh?topicname=create-incident-outlook.html&version=latest