Flow stage field not being updated in List view (cancellation) - Support and Troubleshooting

Flow stage field not being updated in List view (cancellation) Description Flow stage field not being updated in List view (cancellation)

Steps to Reproduce:

Submit a request for item: eg Samsung Galaxy S7 Edge 2. Approved the requested item 3. check stage in list view and form view, it will show correct. 4. Now cancel the parent request, which will cancel the ritm also 5. in form view stage will show as "Request cancelled" 6. List view it will not reflect Cause When a flow designer flow is used for a service catalog item then the sc_req_item list view uses the stage of the flow, while the sc_req_item form view uses the stage off the sc_req_item record.

Resolution To Resolve

1. Alter the stages on the custom flow "Service Catalog Item Request" to account for cancellation.

2. In flow "Service Catalog Item Request" defines a new stage "Cancelled".

Apply the new flow stage by moving the mouse to the far right hand side and choose "add stage" and select "Request Cancelled"

Additional Information https://docs.servicenow.com/csh?topicname=flow-designer-stages.html&version=latest