Major incidents are not CLOSED by the system even after 7 daysIssue The property auto closure of incidents based on Resolution date is enabled in production on Oct 7, 2019. So as per the auto-closing functionalities, the incident tickets INC1275812 INC1278985 INC1281155 INC1281700 INC1282310 INC1281912 INC1286775 INC1289615 INC1292445 INC1292544 INC1296269 INC1266991 INC1291695 INC1294912 INC1292627 INC1296113 created in the production environment is still in resolved state even after 7days of being resolved and not changed to closed state.ReleaseKingston Patch 14bCauseForm London version, OOB functionality for Major Incidents is As per the Business Rule (incident autoclose) will not move the major incidents to close. Business Rule: https://*****.service-now.com/sys_script.do?sys_id=d67b8d9ec0a80118008cd8f0f7f92faeResolutionThe code in the BR is excluding Major Incidents: if (pm.isActive('com.snc.incident.mim')) {var mim = gr.addNullQuery('major_incident_state');mim.addOrCondition('major_incident_state', '!=', new sn_major_inc_mgmt.MajorIncidentTriggerRulesSNC().MAJOR_INCIDENT_STATE.ACCEPTED);}gr.query(); Per the docs this is the intended behaviour as Major Incidents will not autoclose. It must be manually closed by the user with the Major Incident Management role after resolution has been confirmed:https://docs.servicenow.com/csh?topicname=close-major-incident.html&version=latest Related Linkshttps://docs.servicenow.com/csh?topicname=close-major-incident.html&version=latest