MIM Workbench is continuosly loadingIssue Whenever a user is clicking on View Workbench button, some of the widgets in the workbench view is not getting loaded. Steps to Reproduce: Open Major Incidents moduleOpen any Major IncidentSelect View Workbench buttonScroll down to the page to see the Impacted Services, Affected CIs, Outages widgets.CauseScript includes 'CIUtils()' is customized The API call 'status' used to retrieve a summary for the major incident workbench is failing in the customer's instance. Upon investigating the issue using the '/api/sn_major_inc_mgmt/mim/status/' REST API, it was discovered that the function 'global.CIUtils().canShowRefreshServicesUIAction' is called from the code. It was found that the 'CIUtils' object has been customized in the instance, as seen in the attached screenshot, and the function 'canShowRefreshServicesUIAction' is not present. This is the reason for the issue.ResolutionTo resolve this, either revert the 'global.CIUtils()' customization (OR) Import the 'canShowRefreshServicesUIAction' function into the code.Related LinksKB0963929 - Major Incident Workbench not loading