Drag and Drop of .msg files does not work on Agent Workspace


Description

Drag and Drop of .msg files does not work on Agent Workspace. However clicking on the browser option on the right to upload a msg file works successfully.

Steps to Reproduce

1. Open Agent Workspace
2. Open any incident or task
3. Drag and drop a .msg file from desktop into the browser window with agent workspace.

Drag and drop of .msg file is not allowed within records in workspace. Error message showing: - .msg failed to upload because the file type is not permitted, or the file type does not match the file content.

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

As a workaround in pre-Orlando, instead of drag and drop, users can attach the file using the paperclip icon on the form.


Related Problem: PRB1372105