Related articles attached on a Catalog item are not visible on service portalIssue Knowledge articles attached under Related articles related list on a catalog item are displayed on the service portal when opened the same catalog item. CauseThe knowledge base, which the KB articles belong to is not attached on the service portal record.ResolutionCheck the Knowledge base name, assigned on the KB articles.Add that knowledge base to the service portal under the Knowledge base related list. https://<instance-name>.service-now.com/nav_to.do?uri=sp_portal.do?sys_id=<affected_service_portal _sysID>