How to fix missing group notifications - Support and Troubleshooting

How to fix missing group notifications Issue You may not receive group notifications that are subscribable (where the subscribable option is set to true). This article explains how to resolve subscription issues and restore missing notifications.

Symptoms Symptoms Group notifications are not appearing in your inbox or notification center You expect to receive notifications but none are being delivered Other users in your group are receiving notifications, but you are not Notifications show as "disabled" or "unsubscribed" in your preferences Error message appears: "Excluded Recipient because user's notification preference 'Filter' filtered it. See (cmn_notif_message.notification_filter)" Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All supported releases

Cause .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When you receive a subscription notification for the first time, an entry is created in the cmn_notif_message table where all notification subscriptions are stored.

If you unsubscribe from a notification, the corresponding record in the cmn_notif_message table is updated and the Filter column value changes to Unsubscribe.

If the Filter column has a value of (none), check the Advanced Filter column. If this column has a value of true, open the notification record and review the filter conditions.

When checking the notification preview, you might see this error: "Excluded Recipient because user's notification preference 'Filter' filtered it. See (cmn_notif_message.notification_filter)"

Resolution Step 1: Verify Your Group Membership Click on your user profile icon in the top-right corner Select My Groups or navigate to System Settings > My Groups Verify that you are a member of the group(s) that should send you notifications If you are not a member, request to join or have an admin add you to the group Note: Some notifications require specific group membership to function Step 2: Check Your Notification Subscription Status Navigate to System Settings > Notifications Locate the notification you're not receiving in the list of available notifications Check the subscription status: Subscribed (checkmark) = You are subscribed and should receive notifications Unsubscribed (blank) = You have disabled this notification If the notification is unsubscribed, click the checkbox to resubscribe Click Save to apply changes Step 3: Review Notification Filters For End Users: In the Notifications settings page, find your notification Click on the notification name to open its details Review the Filter column: If Filter = (none), proceed to Step 4 If Filter = Unsubscribe, this indicates you manually unsubscribed; resubscribe by checking the box If Filter = Other value, an advanced filter is applied; see Step 4 For System Admins (Managing Multiple Users): Navigate to System Tables > Notification Message (table: cmn_notif_message ) Use the filter bar to search for records matching: User: [affected user name] Notification: [specific notification name] Locate the record(s) for the affected notification Review the Notification Filter field: If the value is "Unsubscribe", change it to blank or clear the filter If the value contains filter logic, verify it is correct for your use case Check the Advanced Filter column: If Advanced Filter = true, open the notification record and review the filter conditions Ensure the filter conditions allow the current user to receive the notification Click Update to save changes