Package Call Removal Utility Results – Unable to convert packages call because class does not exist.Issue In running the Find Package Calls (Script) utility in order to enhance security on an instance, one or more results are found which are similar to the following within the records created from the run of the script: Unable to convert Packages call at line <XX> because the class does not exist: Where <XX> would be replaced by a specific line number in the calling script. CauseThere are several potential causes of errors that might appear in the Packages Calls Items list after running the Find Package Calls (Script) utility. However, in receiving the error "class does not exist" the issue is usually because the package being called is actually found and executed on a different server than the actual current server which is hosting the ServiceNow instance. It can be verified that this is the case by checking the actual package call that is generating the error. If the package call begins with the prefix "Packages.com.snc.sw.", this indicates that the package is actually found on the mid-server and thus inaccessible to the Package Call scripts, and will result in the Class not found message appearing.ResolutionThus, in the event of any package that is referencing "Packages.com.snc.sw", these can validly be set to be rejected after the Find Package Calls script is run. To do this, follow these instruction Browse to the following location on the instance: Package Call Removal Utility -> (4) Packages Call Items. In the list, locate the Package Call Items record that generated this error and click the information icon to open this record. Once the record opens, click the Reject Change button on this record. This record will then appear in the list as a Rejected record. Any subsequent runs of the Find Packages Calls (Script) will no longer report this Package Call Item. As this package is not actually found or called on the application server, these package calls are not considered to be a vulnerability in the system and will not fail to execute if the Package inclusion list were to be cleared on the system.Related LinksThe following KB Article describes usage of the Packages Call Removal Tool: Packages Call Removal Tool