Knowledge article content are not being displayed in portalIssue On opening a Knowledge article in Portal, you may experience knowledge content not being displayed in the portalCauseUsually, the 'kb_article' page is used to show the Knowledge articles in the portal. OOB 'KB Article Page' is the widget shows the article content on this page. This widget can be cloned and customized based on organizational needs to show additional content on the widget (Eg. custom HTML field data under the article's body to show as content in the widget). In Newyork, a page route map used for knowledge article view from 'kb_article' to 'kb_article_view'. 'kb_article_view' page uses OOB 'Knowledge Article content' widget and this widget shows the article content on the portal. This means any customization done under cloned widgets in the 'kb_article' page will not get reflected and this may lead a custom HTML fields knowledge content not being displayed in the portalResolutionDisable the page route created for the 'Knowledge Article View', this will point Knowledge article page to 'kb_article' page and it shows the Knowledge content based on custom widget https://<instancename>.service-now.com/nav_to.do?uri=sp_page_route_map.do?sys_id=5eb6e0d3cb3323007a94582df8076d76