Using 'ref_auto_completer=AJAXReferenceChoice' on a reference field when the number of choices is greater than the "glide.ui.max_ref_dropdown" system property (or the "max_ref_dropdown" dictionary attribute) does not work and generates an error, causing the reference icon to not go away on clearing the value.
1. Open the sys_dictionary entry for cmdb_ci reference field on task ( /nav_to.do?uri=sys_dictionary.do?sys_id=151b1887db133300e89cf1471d9619b0 ).
2. Remove the existing attributes from the 'Attributes' field and add the following:
4. Open the task form.
5. Add any value to the cmdb_ci field. Notice the reference icon shows up.
6. Clear the value and observe that reference icon is still there.
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As per design, the three conditions below need to be true for the reference field to not be displayed as a choice but to remain as a reference field:
Because of this, there is no benefit to specifying the "ref_auto_completer" as "AJAXReferenceChoice" when there are many options for the field. The "AJAXReferenceChoice" is better suited to a small number of choices or else the choice list would display beyond the bottom of the visible area.
As a workaround, set the "ref_auto_completer" to either "AJAXTableCompleter" (recommended for references to cmdb_ci) or "AJAXReferenceCompleter" depending on which UI style you prefer.