How to modify the fields that are exported into a PDF file from the Service Portal form widget - Support and Troubleshooting

How to modify the fields that are exported into a PDF file from the Service Portal form widget Issue How to modify the fields that are exported into a PDF file from the Service Portal Form widget. Is it possible to select different fields to be exported in a PDF?

Resolution By default, the fields exported into a PDF file are the same displayed in the Form widget which are the fields displayed in the Service Portal view (sp). However, this behavior can be change after a customization and different fields can be displayed in the Form and be exported. Below the steps to follow:

Create a new view and form for the table you are using, for example incident table Clone the Form widget Edit the Form widget, go to Line 40 and 4 in the HTML Template section. You will see:

${ Export to PDF } ${ Export to PDF (landscape) }

4. Change the value of the parameter "sysparm_view parameter" to the view you want to use for the PDF file, for example pdfview:

sysparm_view=pdfview ">${Export to PDF} sysparm_view=pdfview ">${Export to PDF (landscape)} 5. Save