How to modify the fields that are exported into a PDF file from the Service Portal form widget - Support and Troubleshooting

How to modify the fields that are exported into a PDF file from the Service Portal form widget Issue How to modify the fields that are exported into a PDF file from the Service Portal Form widget. Is it possible to select different fields to be exported in a PDF?

Resolution By default, the fields exported into a PDF file are the same displayed in the Form widget, which are the fields displayed in the Service Portal view (sp). However, this behavior can be changed after a customization, and different fields can be displayed in the form and be exported.

To do this:

Create a new view and form for the table you are using, for example, the incident table. Clone the Form widget Edit the Form widget. Go to Line 40 and 4 in the HTML Template section. You will see:

{data.f.table}}.do?PDF&sys_id={ {data.sys_id}}&sysparm_view={ {data.f.view}}">${ Export to PDF } {data.f.table}}.do?PDF&landscape=true&sys_id={ {data.sys_id}}&sysparm_view={ {data.f.view}}">${ Export to PDF (landscape) }

4. Change the value of the parameter sysparm_view parameter to the view you want to use for the PDF file, for example pdfview :

{data.f.table}}.do?PDF&sys_id={ {data.sys_id}}& sysparm_view=pdfview ">${Export to PDF} {data.f.table}}.do?PDF&landscape=true&sys_id={ {data.sys_id}}& sysparm_view=pdfview ">${Export to PDF (landscape)} 5. Save.