Work Notes are not available for Project ManagersIssue It was discovered that the Work Notes field on the Issue form of a Project is not available for users with the it_project_manager role. Steps to reproduce Impersonate a Project ManagerOpen a ProjectNavigate to Related List: style="font-size:large;" Observation: The Work Notes field is not available for the Project Manager CauseThis is the expected behavior and out of the box base system designed functionalityResolutionOut of the box in the base system, IT project managers do not have access to work notes. This is the designed functionality. If you have a business requirement to make this field visible to your IT Project Managers, you may add the it_project_manager role to the 'Requires role' section of the following Access Controls: task.work_notes/nav_to.do?uri=sys_security_acl.do?sys_id=bc0e393cdbc313002e98b5ca6896194aOperation: ReadRequires role: itil task.work_notes/nav_to.do?uri=sys_security_acl.do?sys_id=780e393cdbc313002e98b5ca6896194bOperation: WriteRequires role: itiltask_editor Please note that modifying out of the box base system objects can cause it to be skipped in a future upgrade causing undesirable behavior. In a future upgrade, you may need to Revert to base system functionality and then reapply your customizations.