How to adjust the search context (Contextual search) so it will draw articles from particular knowledge base based on User's Preference?Issue If the user wants user-specific or user-controlled contextual search results, they can achieve it via scripted filter configurations.User can follow the below steps to configure a scripted filter configuration: Navigate to Contextual Search ➔ Table Configuration.Open the record of the table for which the table configuration needed to be modified (like incident).Navigate to "Filter Configuration" related list.Create New. (If you are not getting a new option here, Right-click on the related list Filter and Open in a new window. There you will have a new option.)Select the Resource Configuration.Check "Scripted Filter" (You won't be able to edit the script until you save this record)Save.Now, modify the script based on your requirements. With above, scripted filter configurations, the search context would apply the scripted condition before searching. OR else, If the user wants to configure the contextual search for a particular knowledge base, they can follow the below steps: Navigate to Contextual Search ➔ Table Configuration.Open the record of the table for which the table configuration needed to be modified (like incident).Click on the "i" icon next to Search Context in the table configuration record and open the search context record.Once you are in the search context record, Click on the "Resource Configuration" tab.Open the "knowledge" resource configuration record.In "knowledge" resource configuration record, open "Condition" Search Resource context properties.In the "Condition" Search Resource context properties record, you can write a condition in the "value" field to query a particular or two knowledge bases.The condition must be an encoded query.Like: kb_knowledge_base=sys_id_of_knowledge_base^ORkb_knowledge_base=sys_id_of_knowledge_base With this above configuration, the search context would apply these conditions before searching.Related Linkscontextual_searchkb_search_on_incident