Condition in "Field Values Validation" step is case sensitive unlike normal filtersIssue "Field Values Validation" step fails if we don't pass the string value in condition which matches the case sensitivity of the existing data. For eg: Create an incident with 'short description' as 'TEST'. On normal filters if you search as "short description contains/startswith 'test'" you can fetch the record but the same condition fails in "Field Values Validation". It has to be case sensitive like "short description contains/startswith 'TEST'"ReleaseAll ReleasesResolutionAlways make sure you pass the value matching the be case sensitivity of the data like "short description contains/startswith 'TEST'". Documentation will be updated soon.