Knowledge Articles - Export to Word functionalityIssue Exporting Knowledge Article in the Word Document.ReleaseLatestResolutionExporting to a word file would be much more consumable than the XML/excel based export today that prints the raw content, that's why ServiceNow doesn't have this feature till now. We have already raised an Enhancement request for this issue but this request #FTASK16465 has been closed as "Not currently Planned". You can export KB articles in PDF/XML/Excel/CSV. Export to PDF:You can export to a pdf file and then convert from Pdf to word online like pdf2doc.com, https://www.pdftoword.com, https://www.2pdf.nl and many more.Export to XML:If the team you're sharing these with are using the ServiceNow platform for their KBs, you can export the KBs they want to keep in bulk from the table list view (kb_knowledge.list) by right-clicking the header and selecting Export > XML. This will export all the records in the list to XML including any formatting and images that can be imported to another ServiceNow platform.Related LinksFor more information read the below links: Exporting dataList export