Removing the value set in "Attach note" field in Agent Workspace search action configuration adds the hyperlink in the additional comments field when attaching an article from Agent Assist - Known Error

Removing the value set in "Attach note" field in Agent Workspace search action configuration adds the hyperlink in the additional comments field when attaching an article from Agent Assist Description In Agent Workspace, removing the value set in "Attach note" field in search action configuration still adds the hyperlink in the additional comments field when attaching an article from Agent Assist.

Steps to Reproduce

1. Open the two OOB search action configuration records for the incident table: cxs_table_config.do?sys_id=b3ca5632c32121005655107698ba8fba (Platform UI type) cxs_table_config.do?sys_id=e15061a4b30303002bf182c136a8dc34 (Workspace UI type)

2. For each of the above search action configuration records, under the "Search Action Configurations" related list, look for the Action label "Attach" (there should be 2).

3. Open each of the "Attach" search action configuration records, set the "Attachment type" value to none and delete the value in "Attach note field" (existing value is comments).

4. After saving the changes, launch agent workspace and open any incident record.

5. Switch to the Agent Assist tab from side bar.

6. Type in "Email" as search term.

7. Look for any KB article relating to email, e.g. "Deleted Email Recovery".

8. Click on the "..." and choose "Attach". You can see the code tag which is a hyperlink to the knowledge article being attached from Agent Assist.

Workaround This is expected behavior for the current platform design. As a workaround, configure the attachment field to requester invisible field like work_notes.