Configuring 'showErrorBox' and 'showFieldMsg' with hideFieldMsg for a better UI experience - Support and Troubleshooting

Configuring 'showErrorBox' and 'showFieldMsg' with hideFieldMsg for a better UI experience Summary This mainly applies to variable editors within request items.

Some customers may make changes/modify the variable editor after the request has been submitted as a part of their process flow.

They can have client script which will be triggering the validation script.

These validation scripts can have showErrorBox & showFieldMsg.

The messages displayed by these validation scripts are not removed from the screen. They just keep on adding every time the validation happens, which is not a good UI experience.

This behavior was however different in London & Madrid.

In London & Madrid, the showErrorBox & showFieldMsg used to get cleared out.

For more information on the behavior change, you can refer to PRB1373866 - g_form.showErrorBox & g_form.showFieldMsg work different in London/Madrid & New York on Catalog Client Scripts

Release New York Patch 1 Hot Fix 1

New York Patch 1 Hot Fix 1a

Instructions Sample script which used both showErrorBox & showFieldMsg without hideFieldMsg.

The below script is triggered on change of field - nt_id

function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var ad_check=''; var vel_check='';

var emailid=g_form.getValue('Email_ID'); if(emailid==''){ var usr=new GlideRecord('sys_user'); usr.addQuery('user_name',newValue); usr.query(); if(usr.next()){ ad_check='True'; } var temp='';

var vel=new GlideRecord('user_admin'); vel.addQuery('user_id',newValue); vel.query(); if(vel.next()){ vel_check='True'; } }

if(ad_check=='True'){ g_form.setValue('nt_id',''); g_form.showErrorBox('nt_id','ID already exists in AD'); } else{ g_form.showFieldMsg('nt_id','ID that you have choosen sounds unique in AD','info'); } var test=''; var test12='';

if(vel_check=='True'){ g_form.setValue('nt_id',''); g_form.showErrorBox('nt_id','ID already exists in LDAP'); }else{ g_form.showFieldMsg('nt_id','ID that you have choosen sounds unique in LDAP.','info'); }

} This script will show the messages as:

Now modifying the above script as below with the showErrorBox & showFieldMsg messages are shown as:

function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } g_form.hideFieldMsg("nt_id"); var ad_check=''; var vel_check='';

var emailid=g_form.getValue('Email_ID'); if(emailid==''){ var usr=new GlideRecord('sys_user'); usr.addQuery('user_name',newValue); usr.query(); if(usr.next()){ ad_check='True'; } var temp='';

var vel=new GlideRecord('user_admin'); vel.addQuery('user_id',newValue); vel.query(); if(vel.next()){ vel_check='True'; } }

if((ad_check=='True')&&(vel_check=='True')){ g_form.setValue('nt_id',''); g_form.hideFieldMsg("nt_id"); g_form.showErrorBox('nt_id','NT ID already exists in AD'); g_form.showErrorBox('nt_id','NT ID already exists in LDAP'); } else{ g_form.hideFieldMsg("nt_id"); g_form.showFieldMsg('nt_id','NT ID that you have choosen sounds unique in AD','info'); g_form.showFieldMsg('nt_id','NT ID that you have choosen sounds unique in LDAP.','info'); }

}

Related Links Below is snapshot of the catalog variables that are used in the script.