REQ number is different from the RITM number.Issue REQ number is different from the RITM number. Need to change the REQ series number.CauseRITM is canceled before the REQ is being created.ResolutionIn order to change the number sequence back as expected, access the below link and change the value of the request record by +1. https://(instance_name).service-now.com/sys_number_counter_list.do?sysparm_query=table.labelSTARTSWITHRequest