Empty categories are showing on KB Categories - KBv3 on service portal when number of articles is greater than the limit set on KB Categories - KBv3 Issue Empty categories are showing on KB Categories - KBv3 on service portal when number of articles is greater than the limit set on KB Categories - KBv31) Create a new Knowledge base - sn_test2) Add "can read" user criteria as- Users with "Knowledge" role and save it3) Add "can Contribute" user criteria as - Users with "Admin" role and save it4) Now add new "Knowledge categories" to this knowledge base - sn_test1, sn_test25) Remember there are still no Articles within this knowledge base6) Now go to any portal and see the articles in "KB Categories - KBv3" widget7) The categories are all listed in alphabetical order. Look for sn_test1 and sn_test2. When you click on them, you see "No articles" on the portal page.ReleaseAll VersionsCauseWhen there are 500+ articles, code does not query to get the count of articles present in each category and we display all the categories in the KB Categories - KBv3 widget. Unless the user clicks a certain category, we do not fetch the articles corresponding to it.ResolutionWith the current design and the APIs used, this is an expected behavior. To fix this issue, there are other major factors like performance that needs to be considered. When there are 500+ articles, code does not query to get the count of articles present in each category and we display all the categories in the KB Categories - KBv3 widget. Unless the user clicks a certain category, we do not fetch the articles corresponding to it. Hence, working as expected.