Public tags are not visible to everyoneIssue 1) Open any record (for example: any incident Incident record) 2) Add a Tag to the record. 3) Make Tag visibility to as 'Everyone' The Tag will not be visible to any user other than the user who created it.CauseThe issue is because of the 'Global' field is set to False in the label record for the particular Tag which you created. In an OOB instance, if the Viewable By is 'Everyone', the Global field is set to True using a Business Rule: Sync viewable_by and related fields This issue comes up if the OOB business rule is customised. Link to the Business Rule: https://instance_name/sys_script.do?sys_id=10730d6aeb312100e05ae4e05206fe0d&sysparm_domain=null&sysparm_domain_scope=nullResolution1) Go to the label table.2) search for the tag you created.3) Add "Global" field on "label" form to the list view.4) Change the 'Global' field to 'True'Related LinksFor more details refer the below document: https://docs.servicenow.com/csh?topicname=c_Tags.html&version=latest