Submitting an HR Survey Task auto completes other HR Survey Instances with other discrepancies observed - Known Error

Submitting an HR Survey Task auto completes other HR Survey Instances with other discrepancies observed Description When a survey is triggered from a trigger condition on sn_hr_core_task, the widget - HRM Todos Summary on /esc portal is not showing the survey questions.

Steps to Reproduce

1. Install the scoped HR Core, Lifecycle Events, and Employee Service Center plugins.

2. Create a survey trigger condition on the [sn_hr_core_task] table.

3. Create a LifeCycle case for a user and move it to "Ready".

4. Add an HR task to this case created from step 3 and assign it to - "Abel Tuter" and change the state to "Ready". You should see a new survey instance in "Ready to take" status created for user - "Abel Tuter" in the table - asmt_assessment_instance_list.do.

5. Impersonate the user - Abel Tuter.

6. Go to /esc portal.

7. Click on "To-dos" on the header. Notice there is a Survey shown in the "My To-dos" on the left.

8. When the user Abel Tuter clicks the survey to take, the survey questions do not display.

Workaround This is expected behaviour in the current platform design. Surveys created by triggers are not tied to a task in the same way that an HR task of the type "Take survey" is tied to a survey. Thus a trigger-based survey is not displayed in the portal in the same way that a to-do-based survey is displayed.

The workarounds below may help achieve the desired behaviour:

Option 1) [Configuration-only] Add the "My Surveys" widget to the portal. Some Restricted Caller Access records may generated as a result of this change. Be sure to mark them as "Allowed".

Option 2) [Customization] Update the to-do service portal widget to check for an assessment instance which has a trigger id that matches the to-do task, then render the to-do task in the service portal widget.

To request this as an enhancement, visit the Idea Portal to vote on or post the idea.