When a user with square brackets [ ] is mentioned in the worknotes, the notification is not fired - Known Error

When a user with square brackets [ ] is mentioned in the worknotes, the notification is not fired Description OOB when first name or last name contain [ ] the user will not receive an email informing him that he was mentioned

Steps to Reproduce

In an affected instance:

Rename the user "Joe Employee" to "Joe Employe [e]" @Mention the user in the work notes The live_notification record is not created Workaround Avoid square brackets in user names, as the @mention algorithm already uses square brackets internally.

You can replace square brackets by parenthesis, for example "Joe Employe (e)" instead of "Joe Employe [e]"