Change request status not updating once approved - Support and Troubleshooting

Change request status not updating once approved Issue Change request status is not updating once it's been approved and going onto the next stage (scheduled)

below are steps to reproduce

1. Open New change 2. Select type Minor (Custom Type) 3. Enter change information and click Submit for Approval button - change status switched to Authorize 4. Reenter change screen 5. Right-click on approver name and select Approve - change status is not getting changed to Scheduled also all other approver records are not getting set to No longer required.

Cause The default value of the admin_override column in the sysapproval_group table was changed from false -> true. This is crucial value for group approval. if you change this value to the false workflow will proceed.

Resolution Change the default value of the admin_override column in sysapproval_group table to true