Breach time / Planned end time on task sla still updating with 'com.snc.sla.calculate_planned_end_time_after_breach' set to falseIssue The Breach time/Planned end time calculation for the Incident management SLA is not working as expected. You have encountered an issue in Breach time calculation for Incident module.The incident was marked as 'has breached' true and post then it was resolved so when the incident moved to closure it updated the breach time considering this pause duration which is unexpected. Ideally, it should not have updated the breach time value once the incident task sla is already marked as breached, since you have applied the sla system property to set com.snc.sla.calculate_planned_end_time_after_breach to false.CauseThe property setting was not yet effective in the instance at the time the task SLA was marked as breached. Confirm that the change to sys property 'com.snc.sla.calculate_planned_end_time_after_breach' was made in the production instance.Review that the incidents and their associated Task SLAs existed before the new behavior was enabled.ResolutionIf you don't want breach time to get updated after the ticket is breached, then you need to change the property 'com.snc.sla.calculate_planned_end_time_after_breach' value to false. With the property set to false, breach time value on task slas will not get updated further once the task sla is already marked as breached. Note that you will get the expected behavior above with task SLAs from when you set this property to false.