How's "Category" field value generated on configuration itemsDescriptionThis article provides details on how the category field is populated on configuration item.ResolutionThe 'Category' field is populated by the business rule 'SNC CMDB Category'.Ref: https://<YOUR_INSTANCE>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=eb6874ba0a0a0b8c005da717ca108ed1In the business rule, CMDBItem script include's _getCategory() method is called which returns the category for the record based on the classname.Table where categories are defined: cmdb_categories