How's "Category" field value generated on configuration items - Support and Troubleshooting

How's "Category" field value generated on configuration items Issue This article provides details on how the category field is populated on configuration item.

Resolution The 'Category' field is populated by the business rule 'SNC CMDB Category'. Ref: https:// .service-now.com/nav_to.do?uri=sys_script.do?sys_id=eb6874ba0a0a0b8c005da717ca108ed1 In the business rule, CMDBItem script include's _getCategory() method is called which returns the category for the record based on the classname.

Table where categories are defined: cmdb_categories