Knowledge contextual search not showing results for a particular knowledge baseIssue A member of a particular group is not able to search and attach articles from a particular Knowledge Base to an HR case. But the same knowledge article, users are able to view and attach on the incident.CauseThe Search resource context property in the Knowledge resource configuration is limited to search only in a given list of knowledge bases. Within that list, the knowledge base in question was not present in the condition. The following record shows the list of kb_knowledge_bases that will be searched from contextual search for HR Cases: /cxs_res_context_config_prop.do?sys_id=f30330019f22120047a2d126c42e70e5ResolutionAdd "kb_knowledge_base=<sys_id of the knowledge base>" to this condition to fix the issue.