Unable to view Walk-up Experience portal as adminDescriptionUsers with Admin role are not able to access the walk-up portalCauseThis is an expected OOB BehaviourResolutionThe Walk-up Experience onsite portal is accessed by an account containing only the sn_walkup.walkup_login role. Accessing the onsite Walk-up Experience portal requires the singularly assigned sn_walkup.walkup_login role. The user record with this role cannot contain any other roles. Since most user records contain multiple roles, the sn_walkup.walkup_login role is assigned to a user record account, not a human user. This security feature prevents the onsite portal check-in device from permitting elevated privileges to users who may attempt to access the portal with an elevated privilege role. The sn_walkup.walkup_login role is granted to a user record for an account used to log into the check-in device, typically a tablet, at the onsite Walk-up Experience portal. It is not an actual human being with an assigned role, but an account with a role. For example, a technician opening the onsite Walk-up portal for business logs into the check-in device using the user record that contains the sn_walkup.walkup_login role. Again, the portal can only be accessed by a user record that contains this role only. A user cannot access the portal with the admin role or if the user record contains roles other than the sn_walkup.walkup_login role Please browse the below to know more about walk-up portal security in servicenow. Walk-up security