SSH commands timeout while executing the workflow on remote servers - Support and Troubleshooting

SSH commands timeout while executing the workflow on remote servers Issue SSH commands timeout while executing the workflow on remote servers.

Errors observed in the workflow context and the ECC queue.

xml version="1.0" encoding="UTF-8"?> <result error="Error; job finished with status ERROR: Timed out while waiting for command to complete on channel 6 in state EXECUTING"?

Release Mid servers enabled with ServiceNow SSH client (SNCSSH - mid.ssh.use_snc) used for Orchestration activities.

Cause The commands defined in the Run Command Activity in the workflow take longer than the default time of 5 minutes to be completed

mid.ssh.command_timeout_ms Default value is 300000ms .i.e 5 mins.

Resolution Incrementally increase the mid server parameter "mid.ssh.command_timeout_ms" value and execute the workflow, it would be completed successfully.