Closed_at date not populating on closed vulnerable item recordsIssue Vulnerable item records with state = closed have empty closed_at field.ReleaseAll releasesCauseBR "Transit to Closed" never triggered as all these affected records were inserted as closed.Resolution1. One of the possible causes could be records were inserted as state = closed.2. If you add these columns in the list view: Created, Updated, Opened; you will observe that all these dates and times are the same for each record.3. Secondly, if you open any record and go to History > List and filter Label = State in the audit history, you will observe that the value was inserted as Closed and again, the Update time for it is the same as Created, Updated, Opened seen in step 2 above.5. This confirms, all these records were created/inserted as closed records.6. Now, if you observe the business rule Transit to Closed - https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=99f0b94ee71103006b3663c343f6a932 the When to Run is for "Update" only, not "Insert". Also, the filter condition says [state][changes to][closed]. Both these conditions will never trigger the BR for those records as it wouldn't run on an insert and the state never changed for them.7. To make this BR trigger, you will have to modify it by checking the "Insert" box in When to run.8. If this doesn't work, you will ALSO have to change the filter condition to:[state][changes to][closed]OR[state][is][closed]