After New York upgrade the all existing knowledge base is not accessible in Service Portal - Known Error

After New York upgrade the all existing knowledge base is not accessible in Service Portal Description After upgrading to New York or later, while viewing a KB Article from different knowledge bases, Service Portal throws the error: "You do not have sufficient privileges to access this knowledge item".

Only articles from Knowledge bases which are newly added to the portal can be viewed.

Steps to Reproduce

1. Make sure that the com.snc.knowledge_serviceportal plugin is not installed. 2. Upgrade to a late Madrid patch. 3. Check again that the com.snc.knowledge_serviceportal plugin is not installed. 4. Upgrade to New York or later release. 5. Check that com.snc.knowledge_serviceportal is now activated after instance restart.

Now because of this Plugin while viewing following KB Article, it throws errors.

Navigate to http://NY_Instance/sp?id=kb_article&sys_id=bab62352b3f31300e64be12b86a8dc6d

Expected - Article should open. Actual - it throws errors. " You do not have sufficient privileges to access this knowledge item "

Workaround This is expected behaviour. For new or upgraded instances, the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default .

It is important to remember that only the knowledge bases that are configured in the portal will be available . The related configuration steps need to be followed.