Time of Event [em_event] is different from the source event time Timezone Differences - Support and Troubleshooting

Time of Event [em_event] is different from the source event time Timezone Differences Summary .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Time of Event [em_event] created is different from the source event time request which is related to Timezone Differences.

From the example below through REST API Explorer:

1. The request contains the following details, note the "time_of_event":"2019-10-16 11:00:23" .

HTTP Method / URI POST https:// .service-now.com/api/now/table/em_event Headers Accept

application/json Content-Type

application/json X-UserToken

e9f00f85db68c450aa56e643059619c92c4579c91f98c9c133317023d752bb8edc0df1b9 Request Body {"source":"TEST","description":"Test Only","message_key":"testingonly", "time_of_event":"2019-10-16 11:00:23" }

2. Response Body:

{ "result": { "resolution_state": "New", "processing_sn_node": "", "description": "Test Only", "source": "TEST", "sys_updated_on": "2019-10-16 00:12:04", "type": "", "ci_identifier": "", "sys_id": "1e2207cddbe8c450aa56e6430596191e", "sys_updated_by": " ", "ci_type": "", "metric_name": "", "alert": "", "processing_notes": "", "sys_created_on": "2019-10-16 00:12:04", "sys_domain": { "link": "https:// .service-now.com/api/now/table/sys_user_group/global", "value": "global" }, "state": "Ready", "message_key": "testingonly", "sys_created_by": " ", "time_of_event": "2019-10-16 11:00:23" , "severity": "", "error_msg": "", "cmdb_ci": "", "resource": "", "sys_mod_count": "0", "event_rule": "", "classification": "0", "sys_tags": "", "bucket": "4", "node": "", "processed": "", "additional_info": "", "processing_duration": "", "event_class": "" } }

3. Event Created with the Time of Event: 2019-10-16 04:00:23

Current Out-Of-The-Box functionality: If the data can be pushed by third-party integrator directly to ServiceNow Rest API in the ServiceNow format of the event, then the sender is able to build the request with all relevant event data in ServiceNow format including time in GMT time zone . For reference, please see "em_event.time_of_event" in https://docs.servicenow.com/csh?topicname=c_EMIntegrateRequirementEvent.html&version=latest

2. If the data can't be pushed exactly in ServiceNow event format, then custom transform script should be defined and to perform there any required transformation (for example to reformat time_of_event field) https://docs.servicenow.com/csh?topicname=configure-listener-transform-script.html&version=latest

Related Links .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } To support the other time zone for the new API other than GMT, it is recommended to create an Enhancement Request to be able to review and possibly include in the future releases.