Error Message: Unique Key violation detected by database ((conn=xxxxxxx) Duplicate entry '<sys_id1>-<sys_id2>' for key 'bbobzvje_index_task_service_') - Support and Troubleshooting

Error Message: Unique Key violation detected by database ((conn=xxxxxxx) Duplicate entry ' - ' for key 'bbobzvje_index_task_service_') Issue Error Message: Unique Key violation detected by database ((conn=xxxxxxx) Duplicate entry ' - ' for key 'bbobzvje_index_task_service_') bbobzvje_index_task_service is a new index introduced in New York.

Release Madrid onwards

Cause There could be more than 1 cause of this issue. Customization would be one, System property change.refresh_impacted.include_affected_cis = false could be another.

Resolution Go to Change Management > Properties Activate "Impacted CIs/Services related list is generated from all CIs listed in affected CIs related list. (change.refresh_impacted.include_affected_cis) Save