Help the Helpdesk displays errror: Error executing getMachine(): Unable to set property 'nodeValue' of undefined or null reference.Issue We run Help the Helpdesk to populate computer CI's into the CMDB. There's a new device type that is throwing an error when we run it. The device is a Windows 10, Dell Latitude 5290 2-in-1. When I run Help the Helpdesk on these computers I get the following error message: Error executing getMachine(): Unable to set property 'nodeValue' of undefined or null reference ResolutionUI Script "HelpTheHelpDesk" (https://<INSTANCE_NAME>.service-now.com/nav_to.do?uri=sys_ui_script.do?sys_id=443a127a0a0a0b1c0048c26d12ba3c83) by comment out following lines:Line 743, 744var child = i.item(0);child.firstChild.nodeValue = value; For the code path that was commented out, we are using it to overwrite the pre-existing value which in most cases not execute because enclosure type didn't change. Out of the box, there isn't proper support for devices with multiple enclosure types. We are beginning the deprecation process of Help the Helpdesk (HTHD) and there will be notice sent out to suggest alternatives.