Instance User Password Reset ErrorIssue When instance admin(System Administrator) tries the "Reset Password" option under related Link in the user record, an error appears "No service-desk process found for the user-selected". Resolution Please follow the below instruction: Login into the instance as an adminGo to Password reset > processActivate the 'Service-Desk Password Reset for Local ServiceNow' Password Reset ProcessCheck the 'Apply To All Users' checkbox to true. This will allow you to reset the password for a particular user. Please find the below screenshot for the same.