Service Catalog REST API is receiving status code of "500" when submitting record producers in Service Portal


When trying to submit a request via Record Producer the submit is being interrupted and the record is not created.

Release or Environment



Here are the possible causes :

1.Name of a variable that is part of a variable set associated to the record producer is same as the name of the variable at the record producer level.

2. The same issue can happen when there are two variables with same name at the catalog item/record producer level even if one of them is inactive


Rename the variable name so that no two names of the variables available for a record producer are not same